Refund Policy

Refund Policy

Effective Date: August 6, 2024

Subscription Refunds

For some content and services, MultiMind offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal.

The platform is considered used if any media within the platform has been generated during the current billing cycle or if any benefits, promotions or discounts included with the subscription have been used, consumed, or modified.

Please note that your MultiMind subscription can be canceled at any time by going to your Billing Details page from the Dashboard. Once cancelled, your subscription will no longer automatically renew but you will still be able to utilize your access to the subscription features through the end of your current billing cycle.

Refunds for Unused Credits

Users may request refunds for unused credits for up to 48 hours from purchase if they were purchased directly on MultiMind and if you have not used any of those credits.

Refunds for Used Credits

Due to the rapidly developing nature and subjectivity of assessing AI assisted and AI generated media, refunds will not be issued for credits used to generate media on MultiMind.

If you believe you have encountered a bug or other issue during generation, or would like to share feedback on the quality of a generation, please let our support team know by e-mailing support@multimindai.com or using the feedback button within the platform.

Refunds for Early Access

Early Access is a unique development model that allows tools, features and end-to-end creative workflow tools to be used as they progress towards a full release. Early Access encourages open feedback from users to help shape the development of the product.

Early Access purchases may be refunded within 3 (three) days or 1 (one) hour of use-time; whichever comes first. Upon requesting a refund for an early access purchase, any bonus credits, promotional credits or early adopter features will be revoked.